:root{--navy:#0A2350;--orange:#FF5C35;--cream:#F7F5F0;--white:#ffffff;--gray-bg:#F7F5F0;--border:#e2ddd2}*{box-sizing:border-box}body,html{margin:0;padding:0;height:100%;overflow:hidden}body{font-family:Archivo,-apple-system,sans-serif;background:var(--gray-bg);color:var(--navy)}button,input,select,textarea{font-family:inherit}.topbar{display:flex;align-items:center;justify-content:space-between;padding:16px 32px;background:var(--white);border-bottom:1px solid var(--border);position:sticky;top:0;z-index:10;flex-wrap:wrap;gap:12px}.tabs{display:flex;gap:28px}.tab{background:none;border:none;border-bottom:2px solid transparent;color:var(--navy);font-size:14px;font-weight:500;padding:8px 2px;cursor:pointer}.tab.active{font-weight:600;border-bottom-color:var(--orange)}.tab:hover{color:var(--orange)}main{padding:16px;height:calc(100vh - var(--topbar-height, 67px));display:flex;flex-direction:column;overflow:hidden}.view{display:none}.view.active{display:flex;flex-direction:column;flex:1 1;min-height:0;overflow-y:auto}.muted{color:#6b7280;font-size:14px}.chat-container{max-width:760px;width:100%;margin:0 auto;background:var(--white);border-radius:10px;box-shadow:0 1px 3px rgba(0,0,0,.08);display:flex;flex-direction:column;flex:1 1;min-height:0;overflow:visible}.chat-header{flex-shrink:0;padding:16px 20px;border-bottom:1px solid var(--border)}.chat-header h1{margin:0;font-size:16px;font-weight:700}.chat-header p{margin:4px 0 0;font-size:13px;color:#6b7280}.chat-messages{flex:1 1;min-height:0;overflow-y:auto;padding:20px;gap:14px}.chat-messages,.msg-row{display:flex;flex-direction:column}.msg-row.user{align-items:flex-end}.msg-row.assistant{align-items:flex-start}.msg{max-width:78%;padding:10px 14px;border-radius:12px;font-size:14px;line-height:1.5;white-space:pre-wrap;word-wrap:break-word}.msg-row.user .msg{background:var(--navy);color:var(--white);border-bottom-right-radius:3px}.msg-row.assistant .msg{background:var(--gray-bg);color:var(--navy);border-bottom-left-radius:3px}.msg code{background:rgba(0,0,0,.08);padding:1px 4px;border-radius:3px;font-family:Consolas,Liberation Mono,Menlo,monospace;font-size:.9em}.link-toggle,.msg-actions{margin-top:8px}.link-toggle{display:inline-block;background:none;border:none;padding:0;color:var(--orange);text-decoration:underline;font-size:13px;font-weight:600;cursor:pointer}.link-toggle:hover{color:#cc4a2b}.action-btn{background:var(--orange);color:var(--white);border:none;padding:8px 14px;border-radius:6px;font-size:13px;font-weight:600;cursor:pointer}.typing-dots{display:inline-flex;gap:4px;align-items:center;padding:4px 0}.typing-dots span{width:6px;height:6px;border-radius:50%;background:#9aa3b2;animation:blink 1.2s ease-in-out infinite}.typing-dots span:nth-child(2){animation-delay:.2s}.typing-dots span:nth-child(3){animation-delay:.4s}@keyframes 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16px;font-size:14px;color:var(--navy);cursor:pointer}.select-type-option:hover{background:#F7F5F0}.select-type-option.selected{background:var(--navy);color:var(--white)}.submit-btn{background:var(--orange);color:var(--white);border:none;padding:12px 22px;border-radius:6px;font-weight:600;font-size:14px;cursor:pointer}.submit-btn:hover{background:#cc4a2b}.submit-btn:disabled{opacity:.6;cursor:not-allowed}.banner{padding:12px 16px;border-radius:6px;margin-bottom:20px;font-size:14px}.banner.success{background:#e6f4ea;color:#1e7d34;border:1px solid #b7e1c3}.banner.error{background:#fdeceb;color:#b3261e;border:1px solid #f5c6c2}.ticket-wrap{max-width:960px;margin:0 auto}.ticket-lookup-form{display:flex;gap:8px;background:var(--white);padding:24px;border-radius:10px;box-shadow:0 1px 3px rgba(0,0,0,.08);margin-bottom:24px;flex-wrap:wrap}.ticket-lookup-form input{flex:1 1;min-width:200px;padding:10px 12px;border:1px solid #d7d2c6;border-radius:6px;font-size:14px}.ticket-tables{width:100%}table.tickets{width:100%;table-layout:fixed;border-collapse:collapse;background:var(--white);border-radius:10px;overflow:hidden;box-shadow:0 1px 3px rgba(0,0,0,.08)}table.tickets td,table.tickets th{text-align:left;padding:12px 14px;font-size:13px;border-bottom:1px solid #eee}table.tickets th{background:var(--cream);font-weight:600}table.tickets tr:last-child td{border-bottom:none}.badge{display:inline-block;padding:3px 10px;border-radius:12px;font-size:12px;font-weight:600;white-space:nowrap}.badge.new{background:#dbeafe;color:#111827}.badge.in-progress{background:#fef9c3;color:#111827}.badge.complete{background:#d1fae5;color:#111827}.badge.closed{background:#374151;color:#111827}.badge.urgent{background:#fee2e2;color:#111827}.badge.high{background:#ffedd5;color:#111827}.badge.medium{background:#fef9c3;color:#111827}.badge.low{background:#f3f4f6;color:#111827}.badge.triaged{background:#bfdbfe;color:#111827}.badge.in-backlog{background:#ffedd5;color:#111827}.badge.shipped{background:#d1fae5;color:#111827}.badge.declined{background:#fee2e2;color:#111827}.badge.duplicate{background:#ede9fe;color:#111827}@media (max-width:640px){.topbar{padding:14px 16px}.tabs{gap:16px}.tab{font-size:13px}main{padding:20px 12px}.form-wrap{padding:20px}.msg{max-width:88%}}